Change CountryWeddingstar - unique wedding accessories | distinctive decorations | exciting ideas
» saved cart / wish list
#
View My Cart  View My Cart
     0 items - R0.00 ZAR*
Search
Home Change Currency & Units(*Estimated ZAR) Customer Service Contact Us
Frequently Asked Questions		  
About Us
• What is Weddingstar South Africa all about?
 
Products
• Why can't I add a specific product to my cart?
• Is a printed Weddingstar catalogue available?
• How can I find a specific product?
• How can I personalise a specific product?
 
Ordering
• How do I place an order?
• Can I order a sample of a specific product?
• Can I place an order over the telephone?
 
Payment
• What credit cards do you accept?
• What other payment methods do you accept?
• What duties and taxes will I be charged?
 
Currency
• What currency are prices in?
• Can I see prices in a different currency?
• How do I change my viewing currency?
• How accurate are your currency conversion rates?
Shipping
• What are your shipping rates?
• How long will my order take to arrive?
• Do you ship internationally?
• Where will my order be shipped from?
 
Returns
• Can merchandise be returned?
 
Safety, Security, and Privacy
• How secure is your website?
• What is your privacy policy?
 
Website and Technical
• What should I do if I am having difficulty with the website?
• How do I turn my cookies on within my browser?
 
Additional Questions
• What will happen if you do not have an item in stock?
• What will happen if you are not at home when we deliver?

About Us
WHAT IS WEDDINGSTAR SOUTH AFRICA ALL ABOUT?
We are an online wedding accessory resource offering an amazing range of accessories and decorations. Included are many exclusive designs created specifically with today's Brides in mind. Combined with perennial favourites, our collection is unmatched in selection, quality and value.
With over 20 years experience in the Bridal Industry, we understand your need for elegance at a price you can afford.
With all this choice, you will appreciate the comfort and convenience of shopping from your home.
Best wishes as you prepare for your Big Day.
BACK TO TOP


Products
WHY CAN'T I ADD A SPECIFIC PRODUCT TO MY CART?
Your product may be marked as out of stock, unavailable to your location, or discontinued. For items marked as out of stock you can choose to be notified as soon as they come back in stock by clicking the link above the item and filling out appropriate details. Items that have been discontinued are no longer available.
Please contact customerservice@weddingstar.co.za for more information.
BACK TO TOP

IS A PRINTED WEDDINGSTAR CATALOGUE AVAILABLE?
Yes. To purchase our Magazine click here.
BACK TO TOP

HOW CAN I FIND A SPECIFIC PRODUCT?
Here are some easy ways to find products in our online catalog:

Use the "Shop" menu to browse through our catalogue by category or subcategory.

To search for a specific product, enter your keywords in the "search" box on any page. You will be able to narrow your search through the links on the left hand side. Try narrowing your search "By Product Type", "By Price", or by any of the other options to find exactly the accessory you are looking for.

To see all our products, use the Alphabetical Product List and browse through thousands of wedding accessories.
BACK TO TOP

HOW CAN I PERSONALISE A SPECIFIC PRODUCT?
We carry a wide range of personalised products. When a product can be personalised, there will be a personalise tab on the product page that contains information on personalisation. To personalise a product, first add it to your cart. On the next page, you will see a link that reads "Click to personalise this item". You will then follow steps to choose your personalisation options.
The personalisation details will be displayed in your shopping cart, and the personalisation cost will be added to the product cost.
Personalisation will delay delivery of your order by two to four weeks. Upon receipt of your order we will immediately notify you of the expected delivery date.
BACK TO TOP


Ordering
HOW DO I PLACE AN ORDER?
When you find a product you like, click on the image to view more details about the product. For many products you will be given a choice of colours or styles to allow you to customise these quality products for your wedding. Once you have selected the appropriate options, click the "Add To Cart" button to add the item to your shopping cart. The item will be added to your cart, and you will be given the option to continue shopping or to view the contents of your cart.

You may view your shopping cart at any time buy clicking on the shopping cart icon located at the top of each page or by clicking the "View Cart" link located on the bottom of each page.

When you view your cart you can change product amounts or remove products or personalisation.

When you are completely satisfied with your order click "Proceed to Checkout". This will take you to our secure server where you can enter your payment and shipping options. All transactions are encrypted for your security.

After you enter your payment and shipping information, you will be asked to confirm your details and approve your order. Once your order is approved, you will receive a confirmation e-mail that contains your order details.
BACK TO TOP

CAN I ORDER A SAMPLE OF A SPECIFIC PRODUCT?
Samples are available for a variety of our products. Click the "Samples" link on the menu to see all products available as samples. Samples of personalisable products will often include sample personalisation.
BACK TO TOP

CAN I PLACE AN ORDER OVER THE TELEPHONE?
Yes, You may place your order by phone at 0861 106 438. Please ask for Customer Service.
BACK TO TOP


Payment
WHAT CREDIT CARDS DO YOU ACCEPT?
We are happy to accept MasterCard and Visa. All Credit Card information is securely processed by ANZ.com
BACK TO TOP

WHAT OTHER PAYMENT METHODS DO YOU ACCEPT?
You may place your order and pay with a credit card by phone at 0861 106 438 or by fax at +27 12 807 6221.
BACK TO TOP

WHAT DUTIES AND TAXES WILL I BE CHARGED?
Express Courier - Includes: - All Shipping and Handling Charges - All Courier Charges Door to Door.
Clearance, Duties (approx 15~20%) and Vat on goods are not included and are the responsibility of the purchaser.
BACK TO TOP


Currency
WHAT CURRENCY ARE PRICES IN?
You are viewing prices using our Currency Converter function. All prices are shown in Estimated South African Rand. This is only an estimated value. You will be billed in Australian Dollars and your credit card company will convert Australian Dollars into the currency that is applicable to your credit card agreement. Once you click the "Checkout" button, all prices and fees will be shown in Australian Dollars.
BACK TO TOP

CAN I SEE PRICES IN A DIFFERENT CURRENCY?
You may use the "Change Currency" function on this site to view prices in either Australian Dollars or South African Rands. Please see How Do I Change My Viewing Currency? below.
BACK TO TOP

HOW DO I CHANGE MY VIEWING CURRENCY?
Click on the "Change Currency" link on the top navigation, then click either "Australian Dollars" or "South African Rands".
BACK TO TOP

HOW ACCURATE ARE YOUR CURRENCY CONVERSION RATES?
Our currency conversion rates are updated daily and will be consistent with market values. However, each credit card company will convert values differently, and we do not guarantee that values shown on the site will match your final bill.
BACK TO TOP


Shipping
WHAT ARE YOUR SHIPPING RATES?
AUSTRALIA TO SOUTH AFRICA*:  EXPRESS COURIER
DOOR TO DOOR
Magazine Only  $30.00 AUD
Orders Up To $150.00 AUD  35% of order total
$50.00 AUD minimum
Orders Up To $300.00 AUD  35% of order total
$50.00 AUD minimum
Orders Up To $400.00 AUD  35% of order total
$50.00 AUD minimum
Orders Over $400.00 AUD  35% of order total
$50.00 AUD minimum
 
*Due to the current fluctuation of fuel rates, a Fuel Surcharge may be added. In rare cases an order may contain unusually large quantities of bulky or heavy items. In cases where freight costs far exceed above rates you will be notified of any additional costs before the order is shipped.
BACK TO TOP

HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Our Shipping timeline is as follows:
International Express Courier - 7~10 business days (Door to Door).
Personalised Orders take 5-7 weeks.
BACK TO TOP

DO YOU SHIP INTERNATIONALLY?
No, we only ship to South Africa. For shipping to other locations, please visit our other Online Stores.
BACK TO TOP

WHERE WILL MY ORDER BE SHIPPED FROM?
Orders will be sent by courier from Weddingstar Pty Ltd - Mittagong NSW Australia 2575.
BACK TO TOP


Returns
CAN MERCHANDISE BE RETURNED?
We stand behind our products 100 per cent. If you are not completely satisfied, you must contact us within 10 days for an exchange*. NO RETURNS WILL BE ACCEPTED WITHOUT PRIOR APPROVAL. Exchange credit amounts for any returns will apply only to the purchase price of the product. Shipping and processing charges will not be refunded.

*IMPORTANT
No returns on opened products, food/candy items or coloured decorations such as streamers, candles, etc. Items personalised as per order cannot be returned.
NOTE: Colours vary slightly due to the manufacturing process specific to each product. Although it is impossible to achieve an exact colour match for every item, small variations in colour serve to enhance the overall effect of your colour scheme. Products seen on the online catalogue do not always represent an identical colour match. Colour reproduction is limited by various situations beyond our control such as the hue/contrast settings on your monitor.
BACK TO TOP


Safety, Security, and Privacy
HOW SECURE IS YOUR WEBSITE?
Your need for privacy is a priority. Because of this, we have taken the appropriate measures to secure all confidential information provided when making purchases. SSL (Secure Socket Layers) is used to safeguard against hacker intrusion. Any information provided for the purpose of processing an online order remains private and will never be sold to outside parties.
Your personal information will remain the exclusive property of Weddingstar Inc. and Weddingstar Pty Ltd..
BACK TO TOP

WHAT IS YOUR PRIVACY POLICY?
Your privacy is our priority. Click here to review our detailed privacy policy.
BACK TO TOP


Website and Technical
WHAT SHOULD I DO IF I AM HAVING DIFFICULTY WITH THE WEBSITE?
We take pride in the performance of our website but sometimes we hear from people who have had problems getting through.
In our experience, performance problems on the Internet can occur for a variety of different reasons, including the time of day, congestion on the Internet itself, problems at an individual Internet Service Provider, or problems at a website. It's always possible that you tried us at a time when we were very busy. We'd like to encourage you to try us again soon, and if the problem persists please email customerservice@weddingstar.co.za to try to find out what is causing it.
BACK TO TOP

HOW DO I TURN MY COOKIES ON WITHIN MY BROWSER?
This will depend on what type of computer, browser and browser version you are using. A good place to start for help with turning cookies on is the online Help within your browser. ‘Help’ is usually one of the choices along the top menu bar. Look/search for information on enabling or disabling cookies. You may also find information on cookies under help topics involving security. 
MICROSOFT INTERNET EXPLORER 6.x
Select "Internet Options" from the Tools menu.
Click on the "Privacy" tab.
In the "Settings" area, click on the "Advanced..." button.
Put a check in the box marked "Override automatic cookie handling."
Click "OK."
Click "OK" again.
After you reload the page you are on, your cookies should be enabled.
MICROSOFT INTERNET EXPLORER 7
Select "Internet Options" from the Tools menu.
Click on the "Privacy" tab.
In the "Settings" area, click on the "Advanced..." button.
Put a check in the box marked "Override automatic cookie handling."
Click "OK."
Click "OK" again.
After you reload the page you are on, your cookies should be enabled.

FIREFOX 2.x
Select "Tools." from the menu bar.
Select "Options."
Select "Privacy."
In the "Cookies." section
Check "Accept cookies from sites."
Click "OK."

SAFARI 6.x
Select "Preferences" from the Safari menu.
Scroll down to the "Cookies" section.
To enable:
Select "Always."
Close Window.
NETSCAPE COMMUNICATOR 7.x
Select "Preferences" from the Edit menu.
Click on the "Advanced" selector.
Click the "Cookies" option.
Scroll down to the "Cookies" section.
To enable:
Select "Enable all cookies."
Click "OK."
NETSCAPE COMMUNICATOR 4.x
Select "Preferences" from the Edit menu.
Find the "Cookies" section in the "Advanced" category.
To enable:
Select "Accept all cookies" (or "Enable all cookies").
Click "OK."

BACK TO TOP


Additional Questions
WHAT WILL HAPPEN IF YOU DO NOT HAVE AN ITEM IN STOCK?
We will always try to get your ordered items to you as quickly as possible. However, if we do not have your ordered items in stock we may need to ship the product/s from overseas. This may delay delivery of your order by up to two weeks. If this is the case we will immediately contact you on receipt of your order to advise the actual delivery date. Items temporarily out of stock at time of shipping will be marked "B/O" (Back ORder). Freight costs that result from product additions will be the responsibility of the customer.
BACK TO TOP

WHAT WILL HAPPEN IF YOU ARE NOT AT HOME WHEN WE DELIVER?
The courier driver will leave a card notifying that they attempted to deliver your order. You will then need to collect your parcel from their depot or incur an additional $10.00 delivery fee for the courier to deliver your order the next day. If you do not wish to incur this $10.00 fee please state on your order "Leave at door if no one home". Weddingstar will not be responsible for misplaced or stolen orders left at your premises under this arrangement.
BACK TO TOP
Visa MastercardCUSTOMER SERVICE: Mon - Fri 8:30am - 4:30pm Phone: 0861 106 438 Email: customerservice@weddingstar.co.za




CHANGE CURRENCY:
> Australian Dollars
> South African Rands
CHANGE UNITS:
> Metric (cm)
> Imperial (inches)
Our currency converter will show Estimated values in the currency you select. For more information please view our Currency FAQs.
[close]